Need to return or exchange? Not a problem! Have a look at our hassle-free policy below.
How Exchanges & Returns Work
If you are in receipt of your item and are unhappy for any reason...
Your purchase should make you feel like the luckiest person in the world! If not then we'd be super sad and would love to make it right.
1. Reach out to us via email (firstname.lastname@example.org). Let us know what your situation is (size issues, color inaccuracies, etc.).
2. A member of our Customer Service team will instruct you to send the item to our CO office location and provide you the specific address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs cannot be reimbursed. If you're within the US, our recommendation is to use USPS Flat Rate Shipping services.
*Please include a printout of your order confirmation email in the package for identification purposes. Alternatively, write your order # on the outside of the package in large, clear print (or print out a label).
3. Upon receipt, our Quality Assurance team will inspect the item(s) for wear, tear, and general damage. We also require that the original tag is on the item.
4. After the item(s) passes inspection, a Customer Service Representative will either:
If you have any additional questions or concerns, please don't hesitate to reach us via email at email@example.com, send us a message on Facebook.
If you haven't received your order yet...
If your items...Are Currently In Transit (<30 days)
Because we ship our items from warehouses overseas, shipping usually takes anywhere from 12-30 days from when you placed your order.
For this reason, Shop So Fetch Wear is unfortunately unable to offer refunds for orders less than 30 days from date of purchase.
For reference, simply click here to track your order or click on the link in your shipping confirmation email.
If you need help tracking your order, don't hesitate to reach out via email (firstname.lastname@example.org) or hit us up on our Facebook page.
Are Currently In Transit (30-40 days)
On rare occasions, factors such as shipping congestion will cause shipping to take longer than 30 days.
Shop So Fetch Wear will extend a partial (50%) refund on the item or items within the order that are still in transit 30-40 days from the date you placed your order.
Are Currently In Transit (40+ days)
In the event that your order hasn't turned up after 40+ days, it is likely that shipping congestion is much stronger than usual (e.g. during the holiday shopping season).
As an apology for the inconvenience, we will extend a full (100%) refund on the item or items within the order that are still in transit 40+ days from when you placed your order. You can keep the item(s) when it turns up!
If you are currently in receipt of your item(s) and wish to initiate a return for any reason send us an email (email@example.com) and tell us what your situation is.If your item is defective...
Send us a photo of the defect (tears, rips, holes, etc.) via email (firstname.lastname@example.org). Indicate clearly what's wrong with the item or item(s).
Our Quality Control team will inspect the item(s). Upon passing the inspection, we will happily send you a free replacement or a refund (you choose).